Terms of service
Our company vision has always governed the way we conduct our business.
It highlights our desire to serve our customers and gives us direction when we have to make service-related decisions.
In keeping with the spirit and intent of our vision, and as evidence of our wish to continually meet the expectations of our
valued customers, 1800RECYCLE™ wants you to have a basic understanding of how we operate.
We want you to have confidence in our service and employees, and we want you to be aware that there are, or may be, circumstances that can have an impact on our services, or your overall expectations.
We teach our employees that we are in the customer care business, we just happen to recycle. We offer you this information in recognition of the great importance that we place on your business and your confidence.
All collections must be booked via our online booking form or by telephoning 1800RECYCLE™ on 1800 732 925.
Please allow up to 1 days notice for collections and let us know if you require special collection arrangements as we will be happy to assist you.
We will gladly provide you with an accurate cost for larger collections prior to your booking for peace of mind.
Goods are assumed end of life and insurance is not implied on goods collected and may be further damaged upon collection.
As an additional security measure and to ensure you have complete peace of mind, a signature is required on most items collected therefore it is advisable that you are present at the nominated address to sign for your collected goods.
We are not responsible for any loss or damage to goods collected during and after collections.
We are committed to providing our employees a stable work environment with equal opportunity for learning and personal growth where creativity and innovation are encouraged.
All employees will be provided the same concern, respect, and caring attitude within the organisation that they are expected to share externally with every 1800RECYCLE™ customer.
Ownership of goods
Goods collected by 1800RECYCLE™ are collected in good faith that individuals or organisation's are the rightful owner of such goods and is authorised to release such goods to 1800RECYCLE™ for collection and recycling.
1800RECYCLE™ is a registered second hand dealer and records information including but not limited to weights, description of goods, company ABN's and drivers licenses.
You have a legal right to claim goods from us that you have good reason to believe are yours. Go to any Police Station and an officer will advise you of your rights and what you will need to do.
1800RECYCLE™ does not employ or engage in using third party contractors for computer and eWaste collections.
This means that when dealing with us, you only deal with us and nobody else giving you complete confidence in our ability to service your collections and recycling expectations 'on demand' and with in house knowledge and up to minute latest information.
The names, logos and icons identifying 1800RECYCLE™ products referenced herein are trademarks or registered trademarks of Intellicraft Pty Ltd. All other product and or brand or company names mentioned herein are the trademarks of their respective owners.
You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of 1800RECYCLE™ web pages for any other purpose whatsoever without the prior written permission of Intellicraft Pty Ltd.
All prices quoted are in AUD (Australian Dollars) and are inclusive of 10% GST unless otherwise stated. Prices are subject to change without notice.
We reserve the right to adjust information or pricing due to typographical errors, market fluctuations and or recycling price changes that may occur at any time.
At 1800RECYCLE™, we understand that providing flexible payment options is important to our customers, that's why we provide varied and flexible payment
methods to suite your needs.
When collection are complete, you will be provided a payment method that best suites you.
We accept cash on delivery (COD), cheque, money orders and EFT payments.
Our direct deposit EFT details are:
Name:........Intellicraft Pty. Ltd.
At 1800RECYCLE™ we understand that sometimes things just don't turn out right, that's why we want you to understand how we process items relating to collections.
All collected goods are quarantined for 24hours after collection in the event errors have occurred with goods being released unintentionally or in error.
Any goods that are required to be returned to you are currently charged at $15.00 per item (Excluding GST and freight costs) back to you.
Our customers can be assured that all staff at 1800 RECYCLE™ abides by and complies with all Australian laws relating to the consumers ( Fair Trading Act 1999 & Trade Practices Act 1974 ).
You agree to defend, indemnify and hold 1800RECYCLE™ and its related companies harmless from any and all liabilities, costs and expenses, including attorneys' fees, related to any violation of this agreement by you or your organisation, or in connection with the use of the 1800RECYCLE™ site, collection and recycling services.